Frequently Asked Questions


How do I become a member?

Click here to become a Frequent Flyer Rewards member. You will be asked to provide some basic information during the account creation process. This helps us send relevant surveys to you. After you register, you will be sent a verification email to finalise your registration.

Is registration free?

Absolutely! Not only will you never be asked for payment, we actually pay you! You who will earn Reward Points by taking part in our surveys.

What happens to my personal information I send you?

We manage all personal information in accordance with the Privacy Act. We will never share your personal information with any third parties. Any information you provide during a survey will be reported in aggregate ensuring anonymity.

You will not be recontacted for any purpose unless you have expressly provided your consent. Please refer to our Privacy Policy.

Who can become a member?

To be eligible for membership, you must be an Australian resident who is at least 18 years old. See our Membership Conditions.

Account Details

How do I change my password?

Login, then from the main menu select "My Personal Information", then change your password in the associated boxes.

Can I change my username and email address?

You cannot change your username. However, you may change your email address if required. Simply email us with both your current and new email address, and we will make the change for you.

What if I've forgotten my password?

Click "Forgot your log in details (Username, Password)?" from the Login page and we will email you a new password.

How do I terminate my account?

Login, then from the main menu select "Un-register", then confirm by clicking "Un-register" again. Please ensure you redeem all your Reward Points before you leave us, as you will not have access to your points once you are un-registered. (We will be sorry you have chosen to leave, but you can leave at any time.)

Participating in Surveys

How do I participate in surveys?

Once you have joined Frequent Flyer Rewards, you will be emailed surveys as they become available. Simply click on the link in the email to view the survey. The more complete your profile, the greater your chance of qualifying and being invited to participate in surveys.

How much will I earn from my participation?

Like everything else in life "it depends" :) But on average you will earn between 2 and 38 Reward Points per survey, depending on the length of the survey. These points can be converted to cash through Paypal.

How long does it take to complete the average survey?

The average survey is between 10 and 15 minutes, but sometimes they are only 5 minutes. We will tell you the duration of the survey before you begin.

Other Questions

Contact us and we'll get back to you quickly!